Refund Policy
We offer a 14-day cancellation period for all pre-order items.
This is because we provide warranty on every light meter and flash we produced. Once you place a pre-order, your details are registered to a designated serial number, even if it has not yet shipped.
Warranty Claim Policy
Thank you for choosing our products. To ensure clarity and ease when making warranty claims, please review our warranty claim policy below:
Eligibility for Warranty Claims:
Your product must not exhibit damage caused by human error. Examples include, but are not limited to:
Repair and Warranty Voidance:
Shipping Costs:
Please contact our customer support for further assistance or clarification regarding your warranty claim.
We offer a 14-day cancellation period for all pre-order items.
- If you request a cancellation within 14 days of your purchase, there will be a $10 cancellation fee
- After 14 days, we are unable to offer a refund (except under specific circumstances*).
This is because we provide warranty on every light meter and flash we produced. Once you place a pre-order, your details are registered to a designated serial number, even if it has not yet shipped.
Warranty Claim Policy
Thank you for choosing our products. To ensure clarity and ease when making warranty claims, please review our warranty claim policy below:
Eligibility for Warranty Claims:
Your product must not exhibit damage caused by human error. Examples include, but are not limited to:
- Water damage
- Damage from dropping or mishandling
- Incorrect usage contrary to provided instructions
Repair and Warranty Voidance:
- Any attempt to self-repair, modify, or tamper with the product in any way will immediately void the warranty.
- To remain eligible, please keep your product in its original condition and packaging (where applicable).
Shipping Costs:
- Local shipping fees for warranty replacements or repairs will be fully covered by us.
- International warranty claims will incur an additional shipping and handling fee of $10. The exact fee may vary slightly depending on your location.
Please contact our customer support for further assistance or clarification regarding your warranty claim.